Cancellation and Refunds Policy

You can cancel your Waves AI Pilot subscription at any time, from your dashboard, without contacting us and without a cancellation fee. Your plan stays active until the end of the period you have already paid for, and then stops. We do not refund fees already paid, except in the specific situations listed below.

Cancel from your account settings in the dashboard, or email support@waveswebstudio.in from the address registered on the account and we will action it for you. We will confirm your cancellation by email, including the date your access ends.

• Your subscription is not renewed, and no further payment is taken.
• Your plan and all its features stay fully available until the end of the current paid period — cancelling does not cut your access off immediately.
• After that date, your account moves to a read-only state. You can still sign in, view your data, and export it.
• Your chat widget stops responding to new visitors, so we recommend removing the embed snippet from your website before your period ends.
• Your data is retained as described in our Privacy Policy. You can delete it permanently yourself at any time, and we recommend exporting anything you want to keep first.

Subscription fees are charged for a period of access, and that access is made available to you immediately and continuously for the whole period. For that reason fees already paid are not refundable, including where you cancel part-way through a period, where you have not used the service, or where you have used less than your plan's quota. We do not pro-rate a partially used period.

We will, however, issue a refund in these situations:

• Duplicate or incorrect charge. If you were charged twice for the same period, or charged an amount that does not match the plan you selected, we refund the excess in full.
• Charge after cancellation. If a renewal was taken after you had already cancelled, we refund it in full.
• Sustained failure that we could not fix. If the service is materially unavailable or unusable for a prolonged period during your paid term, you report it to us, and we are unable to resolve it, we will refund the affected portion of your fee. We will assess this fairly and in good faith against our own error and uptime records.

Where we offer a free trial, you are not charged during it and you can cancel before it ends without paying anything. We will remind you by email before a trial converts into a paid subscription. If a trial converts and you did not intend it to, tell us within 7 days and we will cancel and refund that first payment in full.

You can upgrade at any time; the higher plan takes effect immediately and we charge the difference for the remainder of your current period. You can downgrade at any time; the lower plan takes effect at your next renewal, and we do not refund the difference for the current period.

An approved refund is processed to the original payment method through our payment gateway. We initiate it within 7 working days of approving your request. How long it then takes to appear on your statement depends on your bank or card issuer, and is typically a further 5 to 10 working days. The GST contained in a refunded amount is refunded with it.

Email the Grievance Officer below with your account email, the invoice or payment reference, and what you would like us to do. We acknowledge every request within 48 hours and resolve it within one month of receipt.

If you are not satisfied with our decision, nothing in this policy affects your right to approach the consumer forum with jurisdiction over your matter under the Consumer Protection Act, 2019.