An AI employee that actually knows your business.
Waves AI Pilot answers prospects using your own products, services, FAQs, and approved knowledge — qualifies who's worth your time, and hands off to a human the moment one is genuinely needed.
Website · WhatsApp · Instagram · Bookings
Works where your customers already message you
A chat panel embedded on your site, answering visitors the moment they ask.
Replies through your own WhatsApp Business number, same knowledge, same rules.
Answers direct messages automatically, with the same escalation rules as everywhere else.
How it works
Configure your business
Identity, products, services, and FAQs.
- Teeth Whitening — ₹4,500
- Invisible Aligners — ₹65,000
- Root Canal — ₹6,000
Add approved knowledge
Chunked, embedded, and scoped to your business only.
AI talks to prospects
Grounded answers from your own approved information.
“Do you ship outside Hyderabad?”
Yes — we ship pan-India, 3–5 business days, based on our shipping policy and service area list.
AI qualifies leads
Hot, warm, or cold — a signal for your team, not a verdict.
Asked for pricing twice and requested a callback.
AI signal, not a verdictCompared two services, gave an email.
AI signal, not a verdictAsked one general question, no contact info.
AI signal, not a verdictHuman takes over
On request, on a repeated unknown, or on a complaint.
Every conversation, with full context
The real dashboard: an open thread, its handoff state, and the tags your team added.
What your AI employee actually does
Not a generic chatbot — an employee of your specific business, scoped to what you've approved it to know.
Grounded conversations
Every answer comes from your business's own products, services, FAQs, and approved knowledge — never invented, never borrowed from another business.
Tenant-scoped knowledge
Your knowledge is chunked, embedded, and retrieved against your business only.
Lead qualification
The AI reads intent across a conversation and assigns hot/warm/cold with a short reason — always an AI signal, never a substitute for your judgment.
Asked for pricing twice and requested a callback.
AI signal, not a verdictCompared two services, gave an email.
AI signal, not a verdictAsked one general question, no contact info.
AI signal, not a verdictHuman handoff
When a prospect asks for a person, hits a repeated unknown, or raises a complaint, a team member can take over live.
Conversations, in one place
Every conversation — live, searchable, and reviewable — with clear attribution between AI, prospect, and staff.
Appointment booking
Prospects book straight into your availability — you confirm, nothing is assumed.
Analytics that mean something
Conversation volume, conversion rate, and lead breakdowns pulled from what actually happened.
What your AI employee will never do
Invent an answer outside your approved knowledge.
Share one business's knowledge or conversations with another.
Pretend to be a person when a prospect asks for one.
Tenant isolation, enforced at the database level