Terms of Service

These terms form a binding agreement between Waves Web Studio, a sole proprietorship registered in India (GSTIN 36BYQPT2686E1ZR) with its principal place of business at Plot No. 19, Venkatramana Colony, Phase-1, Street-2, Dammaiguda, Hyderabad, Telangana 500083, India ("Waves AI Pilot," "we," "us"), and the business or person creating a Waves AI Pilot account ("customer," "you").

By creating an account or using Waves AI Pilot, you confirm that you are at least 18 years old, that you have authority to enter into this agreement on behalf of the business you represent, and that you agree to these terms.

Waves AI Pilot lets a business configure an AI sales employee grounded in that business's own products, services, FAQs, and approved knowledge, to talk with prospects through a chat widget the business embeds on its own site, qualify leads, book appointment requests, and hand off to a human when needed.

Additional messaging channels may be available depending on your plan and on your own accounts with third-party platforms. Where a channel requires credentials or approvals from a third party such as Meta, your use of that channel depends on that third party's own terms, review processes, and availability, which are outside our control.

You are responsible for keeping your sign-in credentials confidential, for the actions of every team member you invite, and for assigning each of them an appropriate role. Tell us promptly if you believe an account has been accessed without authorization.

• You are responsible for the accuracy of the business content and knowledge you provide — the AI answers only from what you approve.
• You must have the right to use any content you upload, and must not upload unlawful content or another party's confidential information without authorization.
• You are responsible for obtaining any consent required by applicable law before your widget collects a visitor's personal contact details, for publishing your own privacy notice to those visitors, and for how your team subsequently uses the lead data Waves AI Pilot surfaces to you. In data protection terms you are the Data Fiduciary for your visitors' data and we are your Data Processor — see the Privacy Policy.
• You must not attempt to access another customer's data, account, or conversations; probe, scan, or load-test the service without our written consent; resell or white-label the service without a separate agreement; or use it to send unsolicited bulk messages in breach of applicable law or a platform's own rules.
• You must not use the service to deceive a prospect about whether they are talking to a human or to an AI.

If you connect Instagram or WhatsApp, you must comply with Meta's Platform Terms, the Instagram Terms of Use, the Instagram Community Guidelines, and Meta's messaging policies, including the 24-hour messaging window — you may reply only within the period Meta allows after a person's last message, and must not use the channel to send promotional or unsolicited messages Meta does not permit.

You may connect only an account you own or are authorized to manage, and you confirm you have the right to do so. We may disconnect a channel, or suspend it, if Meta requires it or if its rules are breached.

AI-generated answers, lead qualification labels, scores, suggested tags, and summaries are automated signals, not verified facts and not professional advice. Waves AI Pilot is designed to answer only from your approved content and to decline when it does not know something, but it may still be wrong.

You are responsible for reviewing AI output before relying on it for decisions that matter. An appointment the AI records is always a request pending your own confirmation, never a confirmed booking, and the AI never sends a follow-up message on your behalf without a member of your team choosing to send it.

Paid plans and their inclusions are set out on our Pricing page. Fees are stated in Indian Rupees and are inclusive of GST, which is contained in the price rather than added to it and is shown separately on your invoice. Subscriptions renew automatically for successive periods until cancelled.

If a payment fails we may retry it and may suspend access to paid features until payment succeeds. We will tell you before suspending. We may change our prices, and will give you at least 30 days' notice by email before a change affects your renewal; your continued use after that date is acceptance of the new price.

You may cancel at any time, and cancellation takes effect at the end of your current paid period. Fees already paid are not refundable. The full terms, including the narrow exceptions where we do issue a refund, are set out in our Cancellation and Refunds Policy, which forms part of these terms.

We aim for the service to be reliably available but do not guarantee uninterrupted uptime, and we do not offer a contractual service level agreement on any plan described on our Pricing page. We may carry out maintenance that briefly interrupts the service, and will try to schedule it outside Indian business hours where we can.

To keep the service fair and sustainable, each customer's AI usage is subject to rate limits and a monthly quota appropriate to their plan. If a quota is reached, the AI widget degrades gracefully — a visitor is told a person will follow up, and the conversation is flagged for your team — rather than failing silently or fabricating an answer. We will tell you when you are approaching your quota so you can upgrade if you want to.

You keep all rights in the business content, knowledge, and conversation data associated with your account. You grant us only the licence we need to host, process, and display that content in order to operate the service for you — including sending relevant parts of it to the AI provider named in our Privacy Policy in order to generate a response. We do not use your content to train or fine-tune any general-purpose AI model.

We keep all rights in the Waves AI Pilot software, interface, and documentation. Nothing here transfers any of it to you.

Our handling of your data is described in the Privacy Policy. You can export and permanently delete your account's data from the dashboard at any time, or ask us to do it for you using the contact details below. After an account is closed we retain data only for the short recovery window and the statutory tax-record period described in that policy.

You may stop using Waves AI Pilot at any time. We may suspend or terminate an account for material breach of these terms — including unlawful use, non-payment, or attempts to access another customer's data — and will give you notice and a reasonable chance to fix the problem first, except where the breach is serious enough that immediate suspension is necessary to protect the service or another customer.

If we discontinue the service entirely, we will give you at least 30 days' notice and a window to export your data.

To the extent permitted by law, Waves AI Pilot is provided "as is," without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by law, Waves Web Studio is not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost revenue, lost business, or lost or corrupted data, arising from your use of the service. Our total aggregate liability arising out of or relating to this agreement is limited to the total fees you actually paid us in the twelve months immediately before the event giving rise to the claim.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence. If you are a consumer within the meaning of the Consumer Protection Act, 2019, nothing here affects the rights that Act gives you.

You will indemnify us against third-party claims arising from content you upload, from your use of the service in breach of these terms or of applicable law, or from your failure to obtain a consent you were responsible for obtaining from a visitor.

For any complaint about the service, contact our Grievance Officer. Complaints are acknowledged within 48 hours and redressed within one month of receipt.

These terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute arising out of or relating to these terms or the service. Before starting proceedings, both of us will try in good faith to resolve the dispute by discussion for 30 days.

These terms, together with the Privacy Policy and the Cancellation and Refunds Policy, are the entire agreement between us about the service. If any provision is held unenforceable, the rest stays in force. We may assign this agreement to a successor entity — for example if the proprietorship is later incorporated as a company — and will tell you if we do. Our not enforcing a provision on one occasion is not a waiver of it.

We will update the "Last updated" date above when these terms change and, for material changes, give you at least 30 days' notice by email before they take effect.